FAQ
1.Do all Tiniover electric trike models ( River , Creek Pro, Creek) come with a free second battery?
Not all models include a free second battery. During our Black Friday Sale, these special battery prices are only available when purchased with a Tiniover electric trike.To get the discount, simply select your preferred second battery option directly on the trike's product page.
River: FREE 15Ah battery or 20Ah for C$100
Creek Pro: 15Ah for C$100 or 20Ah for C$200
Creek: 15Ah for C$200 or 20Ah for C$300
Please note: Batteries purchased separately are not eligible for these special prices.
2.Which Tiniover electric trikes support a second battery?
All Tiniover electric trikes (River, Creek Pro, and Creek) support two batteries installed at the same time.
3.Can two batteries be installed on the electric trike at the same time?
Yes! All Tiniover electric trikes support installing two batteries at the same time.
4.Is the free second battery the same as the original battery?
Yes! The free battery is the same as the original battery. It also comes with an installation kit, including a waterproof battery cover and a battery holder.
5.What's the difference between the 15Ah and 20Ah battery options?
The main differences are battery capacity, cell type, and riding range.
15Ah Battery: 48V 15Ah, with a range of 100–130 km.
20Ah Battery: 48V 20Ah with LG Cells, offering a range of 130–160 km.
The 20Ah battery provides greater capacity and a longer riding range.
6.What is the riding range with a second battery installed?
With a second battery installed, the estimated riding ranges are:
River: 255-320 km
Creek Pro: 255-320 km
Creek: 225-290 km
Actual range may vary depending on riding conditions, terrain, rider weight, and pedal assist level.
7.How do I install or remove the second battery?
All second battery installation and removal videos: Click Here
8.How does the second battery power the electric trike? Do I need a special power cable?
No special power cable is needed! When the original battery runs out, simply swap the positions of the two batteries to continue riding.
9.When will the second battery ship? Will it ship together with the electric trike?
Yes! The second battery will ship with your electric trike. If stock is limited, we will notify you separately.
10. Does the free second battery come with a warranty?
Yes! The free second battery comes with a 1-year warranty.
11. Do I need to return the free gifts if I return my electric trike?
Yes. All free gifts and accessories included with your order must be returned together with the electric trike.
12.Am I eligible for the 3% new customer discount, and how can I get it?
All new customers are eligible for 3% OFF their first order! Simply register an account, and the discount will be automatically applied at checkout.
Discount Code: Tiniover3%
13. Am I eligible for the $100 returning customer reward, and how can I claim it?
If you've previously purchased a Tiniover electric trike and haven't returned it, you're eligible for a $100 reward!
Here's how to claim it:
1. Contact Us: Click the customer service chat icon in the bottom-right corner of our website and provide your original e-trike order number.
2. Get Your Code: Once your order is verified, we'll send you an exclusive $100 discount code.
3.Use or Share: Keep the code for yourself or share it with family and friends.
Enjoy $100 OFF your next order of $999 or more!
14.How can I leave a review and receive a free gift?
Just follow these 3 simple steps:
1. Leave a Review: Post a review with photos or videos on our website or Facebook.
2. Send a Screenshot: Contact our customer support team and share a screenshot of your review.
3. Claim Your Gift: Once verified, you'll receive an exclusive free gift!
